Insurance Post – Blog: How digitalisation can be an enabler of customer-centric strategies

  Simonx   |   12th June 2019 - 1 min read

All Posts | Insurance | In the Press

Insurance Post A survey conducted by Post showed that insurers and brokers saw improved customer engagement as the top positive outcome anticipated from partnering with insurtechs. John Price, chief operating officer of Schemeserve, believes digitalisation is key to achieving this and explains how brokers can move towards this goal.

If digitalisation is the accepted means of meeting customer expectations through an excellent digitally-enabled service, as customers have come to expect from other sectors, then this is a dangerous barrier to the future of broking. What’s more, more than half of those asked, believed some firms will go under if digitalisation is not embraced. So how can it be achieved? What strategies should brokers be putting in place?

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Simon Cowling

Simon spent over 10 years programming from behind a keyboard, before transitioning across to management. A keen adrenaline junkie, whether that involves going up the mountain or over the edge of the cliff. He learned his management skills not just in the I.T world but also running youth camps and conferences, helping teenagers find a footing in life. He also really likes pie.

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